FAQ

How can we help you?

Find the most frequently asked questions here.

When will my order arrive?

At Koudou Accessory, we carefully prepare and package every order with attention to detail. Once your order is confirmed, it is processed and shipped as quickly as possible.

Orders are typically delivered within 2 to 3 business days across Morocco through our trusted delivery partners.

Our goal is to ensure that your favorite accessories reach you quickly, safely, and in perfect condition.

Do you offer international shipping?

At the moment, Koudou Accessory delivers within Morocco only. We work with reliable shipping partners to provide fast and secure delivery nationwide.

We are currently working on expanding our services, and international shipping will be available in the future.

What if I receive a damaged or defective product?

Customer satisfaction is our priority. If you receive an item with a manufacturing defect or damage, please contact us as soon as possible with photos of the product.

Our team will review your request and provide an appropriate solution in accordance with our return and exchange policy.

Can I return my order?

Yes. You have the right to check your order upon delivery. If the product does not meet your expectations, you may return it according to our return policy and delivery partner conditions.

Do you offer discounts on large orders?

Yes. Koudou Accessory offers special pricing for bulk purchases and large orders.

If you wish to order multiple items or discuss a special request, please contact us directly. Our team will be happy to provide a personalized offer based on your needs.